Your Privacy Is Our Priority

Introduction and Scope

pk0k ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. Your privacy is very important to us. This privacy policy explains how pk0k collects, processes, stores, and protects your personal information.

This policy applies to the pk0k.cam website and all associated services. It is active whenever you register on our site, use our services, or contact us. We ask that you read this privacy policy carefully in full. If you have any questions, please contact our support team.

We believe in transparency when it comes to data protection. Through this policy, we want to make it clear to you what your information is used for and how.

Data Collection

pk0k may collect the following types of information:

2.1 Information You Provide Directly

When you register or use our services, this includes information you provide yourself:

• Full name and date of birth
• Email address
• Username and password (stored in encrypted form)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Identity verification documents (if applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you browse our platform:

• IP address and device information
• Browser type and operating system
• Date and time of site access
• Information about which pages were visited
• Referral URL (where you came from)

2.3 Transaction Information

Your deposit and withdrawal history, gaming activity, and bonus usage are stored. This information is used for account verification, financial security, and fraud prevention.

Purpose of Data Use

pk0k uses your information for the following legitimate purposes:

• Account Management: For registration, verification, and keeping your account active.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To provide our 24/7 Bengali live chat support.
• Security and Fraud Prevention: To ensure account protection and detect suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve the quality and performance of our platform.
• Communication: To notify you of important policy changes or account-related matters.
• Responsible Gaming: To monitor your gaming behavior and provide support where needed.

We will never use your information beyond the purposes stated above. Your personal information is not sold to third-party advertisers.

Data Sharing and Disclosure

pk0k does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with third-party service providers necessary for operating our services — such as payment processors and technology infrastructure providers. These parties act only according to our instructions and may not use your information for their own purposes.

4.2 Legal Requirements

We may be required to disclose your information in response to a court order, legal process, or a legitimate request from a government authority. In such cases, we will always provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business restructuring or merger involving pk0k, your information may be transferred to the new entity. However, the protections of this privacy policy will continue to apply.

Cookies and Tracking Technologies

pk0k uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: Required for our website to function properly. Their purpose is to maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytical Cookies: Help us understand how our platform is being used, which is used for service improvement.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some of our services to not work properly.

Data Retention and Security

pk0k follows the highest industry standards to protect your information. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Restricted Access: Only authorized staff can access your personal information.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Verification: Additional verification is in place for high-value transactions.

6.1 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for the applicable legal period as required by legal obligations, dispute resolution, or fraud prevention.

6.2 Security Breaches

In the event of an unexpected security breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Your Rights

As a pk0k user, you have the following rights over your own information:

• Access: You have the right to know what information we hold about you. If you contact our support team, we will provide details of your information.
• Correction: If any information we hold about you is incorrect, you can request that it be corrected. Much of your information can be updated directly from your account profile.
• Deletion Request: In certain circumstances, you can request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
• Objection to Processing: In some cases, you may object to your information being used for a specific purpose.
• Data Portability: You can request your personal information in a structured, machine-readable format.
• Account Closure: You have the right to close your account at any time. All pending withdrawals must be settled before account closure.

To exercise the above rights, please contact us at [email protected] or use our 24/7 live chat.

Protection of Minors

pk0k strictly provides services to individuals aged 21 or older. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age verification is in place during the registration process. If a user is found to have registered using false information, their account will be immediately cancelled.

Third-Party Links

Our platform may contain links to third-party websites. These external sites have their own privacy policies over which pk0k has no control.

If you visit a third-party site, you are advised to read their privacy policy separately. pk0k is not responsible for the data collection or usage practices of any third-party site.

Our platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi. These providers may have their own data processing policies.

Policy Changes

pk0k may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A public notice will be displayed on the website.
• The "Last Updated" date at the top of this page will change.

Continuing to use our platform after a revised policy is published will be considered acceptance of the new policy's terms. We therefore recommend visiting this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team's goal is to resolve all your requests as quickly and professionally as possible. We are committed to protecting your information and are always working to maintain your trust in pk0k.

For more details, please also read our Terms & Conditions and Responsible Gaming pages.