Safe Gaming Guidelines

pk0k Responsible Gaming — Stay in Control

pk0k believes entertainment should never become a burden. Use our responsible gaming tools to set your own limits and enjoy the experience safely.

21+ For adults only
Our Commitment

Why We Prioritise Responsible Gaming

pk0k is a trusted online gaming platform in Bangladesh. We know that online gaming is a form of entertainment — but it can sometimes become an addiction. Responsible gaming means maintaining full control over your time, money and mental wellbeing.

Our responsible gaming tools are always available on our platform, free of charge. You can set deposit limits at any time, take a temporary break, or close your account entirely. Our 24/7 Bengali live chat support team is always here for you.

The core principle of responsible gaming is that gaming should never be treated as a source of income. It is purely a form of entertainment. If you feel that gaming is having a negative impact on your daily life, your family or your financial situation, please contact us immediately.

Protection Tools

Key Responsible Gaming Tools

Set Deposit Limits

Set daily, weekly or monthly deposit limits. Once a limit is set, changing it takes time — so you can avoid overspending in an emotional moment.

Time-Out Feature

If you feel you need a short break, take a time-out from 24 hours up to 90 days. During this period, no transactions can be made on your account.

Self-Exclusion

Choose self-exclusion for a longer break — from 6 months up to permanently. During this time you will not receive any bonus offers and will not be able to log in.

Gaming History Review

View your complete history of deposits, withdrawals and gameplay at any time. Analyse your own habits and make informed decisions.

Age Verification

pk0k strictly verifies 21+ age. There is no way for minors to open an account. Parents and guardians can contact us to help protect minors.

24/7 Bangla Support

Our Bengali-speaking support team is always ready to help with any issue. Contact us via live chat or by email at [email protected].

Warning Signs

Recognise the Signs of Problem Gaming

Responsible gaming means staying aware of your own behaviour. If you notice the following signs, seek help:

Warning Signs

  • Spending beyond your budget
  • Playing repeatedly to try to recover lost money
  • Borrowing money or using family funds to play
  • Lying to family or at work
  • Being unable to stop playing
  • Experiencing anxiety or depression
  • Neglecting daily responsibilities or relationships
  • Skipping sleep or meals to keep playing
Self-Assessment

Ask Yourself Honestly

Answer the questions below honestly. If most of your answers are "yes", it is time to seek help.

Do you often spend more than your planned budget?
Do you find yourself unable to stop playing even when you want to?
Is gaming causing problems in your family or professional life?
When you lose, do you feel that playing a little more will win it all back?
Have you borrowed money or used family funds to play?
Step by Step

How to Set Your Limits

Set your safety limits in just a few steps from your pk0k account:

1

Log in to your account

Access your pk0k account and go to the profile menu.

2

Open the "Responsible Gaming" section

Look for the "Responsible Gaming" or "Safety Settings" option in your account settings.

3

Choose the limits that suit you

Pick what you need — deposit limits, session time, time-out or self-exclusion.

4

Confirm

Confirm the change. Lowering a limit takes effect immediately; a waiting period applies before increasing one.

5

Contact support if you need help

For any questions or in an urgent situation, speak with us via 24/7 live chat.

Service Information

Deposit and Withdrawal Limits

As part of responsible gaming, pk0k has set the following limits:

Item Minimum Amount Method
Minimum Deposit ৳300 Applies to all methods
Minimum Withdrawal ৳500 Applies to all methods
Withdrawal Time 5-30 minutes Generally
Payment methods bKash, Nagad, Rocket, Upay, Bank Transfer

SSL Encryption and Fair Play

pk0k keeps your information and transactions secure using SSL technology. All games are operated by a fair random number generator.

Core Principles

The Golden Rules of Responsible Gaming

Play for entertainment only

Never think of gaming as a source of income. It is simply a form of entertainment.

Set your budget in advance

Only play with money you can afford to lose without it affecting you.

Stick to a time limit

Decide how long you will play before you start, and take a break once that limit is reached.

Do not chase your losses

Stop when you lose. Trying to win back lost money leads to greater losses.

Play in a good state of mind

Avoid gaming when you are drinking, overly tired or under stress.

Never play with borrowed money

Never use borrowed money or family savings for gaming.

Contact for Help

If You Are Struggling, We Are Here

Live Chat Support

Speak directly with our support team in Bengali, 24/7. Get immediate assistance with any issue.

Email Support

Email us to report a problem confidentially. We respond quickly.
[email protected]

Emergency Account Closure

If you feel you need to close your account right away, let support know — we will act immediately.

FAQ

Questions and Answers About Responsible Gaming

To self-exclude, log in to your account, go to profile settings and select self-exclusion from the "Responsible Gaming" section. Alternatively, contact us via 24/7 live chat or by email at [email protected] — we will act promptly.

A time-out is a temporary break — usually from 24 hours up to 90 days. Once the period ends, your account is reactivated automatically. Self-exclusion is longer-term — you can close your account for 6 months or permanently. While self-exclusion is active, you will not receive any bonus offers or promotional communications.

Yes, but the rule is important: lowering a limit takes effect immediately. However, a waiting period applies before a limit can be increased — this helps prevent impulsive decisions made in a moment of weakness.

pk0k strictly enforces a 21+ age policy. Age is verified at registration and identity confirmation documents may be requested if needed. If a parent or guardian suspects a minor is playing from their device, please contact us immediately at [email protected].

Start by speaking with empathy rather than judgment. Encourage them to acknowledge the problem and seek professional help. The pk0k support team can also assist family members — reach us via 24/7 live chat or at [email protected].

If there is any balance in your account when self-exclusion begins, you will be given the opportunity to withdraw it. Contact our support team for details — we will make sure your funds are kept safe.

Enjoy Responsibly — Start Today

Enjoy pk0k safely and in moderation. Browse our games section or read our FAQ for any questions.